Returns & Exchanges

At Al Syed Jewellers, we take pride in the craftsmanship of our luxury jewelry and offer a 14-day return window to ensure your complete satisfaction. If you are not entirely pleased with your purchase, we are committed to facilitating a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team via email or phone within 14 days of delivery to request a Return Authorization Number.

• 2.
  Secure Packaging

  Place the item in its original Al Syed Jewellers presentation box, ensuring all certificates of authenticity and tags are included.

• 3.
  Shipping and Insurance

  Ship your package using a trackable and insured courier service to our main distribution center to protect against loss or damage.

• 4.
  Inspection and Refund

  Once our gemologists verify the item's condition, your refund or exchange will be processed within 7 business days to your original payment method.